Upon recieving your parcel, set the intentions with your very own fengshui blessed crystals merchandise and Say aloud "I received it. Show me the Miracles!" / "感恩收到风水水晶能量！我要见证奇迹的时刻！”. All crystals come mass blessed, cleansed and harmonized before mailing out.

Be assured that all our merchandise are quality checked before mailing out. A natural crystal or gemstone is nature’s creation, and nature is rarely perfect. Natural Crystal / Gemstones are expected to have some degree of imperfection. Crystals / Gemstones can have both external and internal flaws, often called inclusions. External flaws commonly found in precious crystals & gemstones are crack lines, scratches, blemishes or minor chips. Internal flaws are also often found, and are like the fingerprint of a gem; each gemstone has its own unique internal structure. Due to these inclusions, no two crystal / gemstones are alike. A crystal / gemstone is as unique as a snowflake, and it is these inclusions, or flaws, which make gemstones even more intriguing and precious. Inclusions can include mineral or crystal deposits and growths inside the stone. Some crystals / gemstones have internal cavities, often occupied by a liquid, such as water, saline, liquid carbon dioxide or natural hydrocarbon compounds. For example, opals have an extremely high water content, and it is partly this liquid that is responsible for producing their vivid rainbow tones. Gasses can also occupy cavities inside gemstones, creating what may look like bubbling or hazing inside the crystal stone. Layers of growth created over the years can create layered flaws within the stone, creating optical illusions where flaws are seen from one angle but not another, or creating colour changes depending on how the stone is viewed. It is a common misconception that these inclusions are bad, especially since they can manifest as cracks, feathers, fractures, hazing or clouds, but the truth is that these inclusions are not bad. They do not make the crystal gem “faulty”. Many crystals & gemstones are actually valued higher for their inclusions. The value of a crystal / gemstone is based on its rarity and not whether or not it has these imperfections or “flaws”. A crystal / gemstone with impurities and inclusions may actually be considered a perfect specimen, and could be more valuable than you would expect. Please consider this before being disappointed with your crystal or gemstone as being flawed, imperfect, bad, faulty. Each crystal / gemstone is a little miracle created by nature, and just as with ourselves, it is imperfections that help makes them what they are. If you are seeking absolute perfection, then a crystal or a gemstone jewellery or display piece is probably not for you. For bracelet's bead size, we will categorize their bead sizing as close to what we have stated however, do expect some variant of 0.5-1% +/- as the respective crystal properties may differ.

We would like to assure you that all our merchandise undergo strict quality checks before being packed and mailed out. For feng shui blessed crystals, talismans, ornaments, and accessories, each item is typically prepared with a final sealing process using Master’s blessed feng shui oil at the point of packing and dispatch. This is done to preserve and stabilise the energetic state of the items before they are sent to you. If you prefer to receive your crystals in their original, unblessed condition, kindly let us know at the time of placing your order (prior to order confirmation), so we may arrange accordingly. Requests made after the order has been processed may not be accommodated, as the sealing process is carried out during the final packing stage. We appreciate your kind understanding, as this process is carefully done to ensure consistency and the best intended preparation for each parcel before it reaches you.

We reccommend that you wear our crystal bracelets on your non-dominant hand. This is to allow the better energy flow through your body, mind and soul where there is low resistant level. If you are sensitive to the energy, you may like to wear it on your dominant hand for a few days. This will allow your body time to adjust with the crystal vibrations and switch back to your non-dominant hand when you are ready. Updated in Dec 2022: Do take note that with Master's Vivi has deployed the latest fengshui energy empowerment method for all her crystals therefore, bracelets can now be worn on any hand.

We generally do not recommend wearing crystal bracelets while sleeping. From a Feng Shui and energetic perspective, sleep is a sacred period during which the body, mind, and spirit naturally enter a state of rest, restoration, and energetic recalibration. Many crystals are traditionally believed to emit active vibrational qualities that support manifestation, protection, wealth attraction, motivation, or spiritual awareness. While these energies may be beneficial during waking hours, it is often considered preferable to allow your personal energy field to settle naturally during sleep without additional energetic influences. Removing your crystal bracelets before bedtime also gives the crystals an opportunity to rest and release any energies accumulated throughout the day. For those who wish to benefit from crystal energies overnight, we recommend placing the bracelet on a bedside table, crystal dish, or designated Feng Shui space near the bed rather than wearing it directly on the body. Additionally, removing your bracelet before sleep helps preserve its condition by reducing exposure to pressure, stretching, friction, and accidental damage that may occur during movement throughout the night. In Feng Shui practice, a well-rested and energetically balanced individual is better positioned to receive, cultivate, and benefit from auspicious energies in the day ahead.

We generally do not recommend wearing your crystal bracelets while showering, bathing, swimming, or exposing them to water containing chemicals, soaps, shampoos, detergents, or chlorine. From a physical standpoint, prolonged exposure to moisture and chemicals may affect the appearance and longevity of certain crystals, metals, elastic cords, spacers, and decorative components. Over time, repeated contact with these substances may contribute to fading, surface wear, weakening of the bracelet cord, or deterioration of certain mineral specimens. From a Feng Shui and spiritual perspective, our blessed crystal bracelets are intended to carry and maintain auspicious energies, prayers, blessings, and positive intentions. We believe it is best to keep these sacred items away from harsh chemical environments whenever possible. Chemicals such as chlorine, artificial cleansing agents, and strong detergents are generally not regarded as ideal substances for spiritually blessed items, as they may symbolically interfere with the purity and energetic integrity that has been cultivated through blessing and activation processes. In traditional Feng Shui practice, crystals are often treated as respected energetic tools rather than ordinary accessories. Just as one would care for sacred objects with mindfulness and respect, keeping your blessed crystal bracelet away from unnecessary chemical exposure helps preserve both its physical condition and its intended spiritual purpose. Before showering, we recommend removing your bracelet and placing it in a clean, dry location such as a crystal dish, selenite bowl, altar space, bedside table, or designated Feng Shui area. This simple practice not only helps protect the bracelet from wear and tear but also supports the long-term maintenance of its energetic condition. For customers who wear their bracelets daily, regular cleansing and charging using appropriate Feng Shui methods is also recommended to help keep the crystal energetically refreshed, vibrant, and aligned with its intended purpose.

To maintain the optimal energetic condition of your crystal bracelets, we highly recommend cleansing and charging them regularly. For bracelets that are worn daily, cleansing should ideally be performed every day, as crystals naturally interact with the energies, emotions, environments, and situations encountered throughout your daily activities. For crystals used primarily as Feng Shui placements or display pieces, a weekly cleansing routine is generally sufficient to keep their energies refreshed and vibrant. Regular cleansing is an important practice in Feng Shui and crystal care, as it helps clear stagnant, heavy, or accumulated energies, allowing the crystal to continue functioning at its highest potential. A well-maintained crystal is believed to radiate its natural qualities more effectively, whether for wealth enhancement, protection, harmony, career support, or spiritual well-being. For best results, we recommend using one or more of the following cleansing methods: ✨ Rain Water ✨ Mineral Water ✨ Miracle Selenite Bowls ✨ Positivity Incense ✨ White Sage Incense ✨ Natural Blessed Cleansing Leaves (such as White Sage) ✨ Miracle Aura Oil These methods are among our preferred practices for maintaining a clean, vibrant, and energetically balanced crystal collection. As crystal care techniques and Feng Shui enhancement tools continue to evolve, we also encourage you to join our LIVE sessions regularly. We frequently introduce new crystal charging tools, cleansing accessories, and energy-enhancement products that may further support your crystal care journey. Our LIVE sessions are the best place to discover the latest recommendations, learn proper usage techniques, and receive guidance on selecting the most suitable charging and cleansing methods for your crystals. A consistently cleansed and properly maintained crystal is believed to be better aligned to support the intentions and positive energies it was chosen for.

At present, we do not offer bracelet restringing services. We appreciate your understanding and recognize that many customers wish to preserve and continue enjoying their cherished crystal bracelets for years to come. If your bracelet requires restringing, we recommend considering one of the following options: ✨ Local Jewellers or Bead Specialists Many jewellery stores and bead shops offer professional restringing services for crystal and gemstone bracelets, making this a convenient and reliable option. ✨ Online Restringing Services There are various reputable online artisans and jewellery repair providers who specialize in gemstone bracelet restoration and restringing. ✨ DIY Restringing Kits For those who enjoy hands-on projects, DIY bracelet repair kits are widely available and typically include the necessary materials and instructions for restringing at home. As our bracelets are prepared according to standard sizing and design specifications, they are generally strung with an appropriate number of beads to achieve the intended fit and appearance. Minor variations may occur due to the natural characteristics of gemstones and handcrafted production processes. We sincerely appreciate your support and hope your crystal bracelet continues to bring beauty, inspiration, and positive energy for many years to come.

We generally do not recommend sharing crystal bracelets with others if your intention is to achieve the highest energetic effectiveness and maintain the strongest personal connection with the crystal. In Feng Shui and crystal traditions, crystals are often believed to gradually attune to the energy, intentions, and experiences of the individual who wears them regularly. Over time, a crystal bracelet may become energetically aligned with its owner's personal vibration, lifestyle, goals, and energetic needs. For this reason, many practitioners prefer to treat their crystal bracelets as personal items rather than accessories intended for shared use. When a crystal bracelet is worn by multiple individuals, it may be exposed to different energies, emotional states, environments, and intentions. While this does not necessarily diminish the beauty or physical quality of the crystal, some believe it may reduce the clarity of the energetic connection that develops between the crystal and its primary wearer. To maximize the intended benefits of your bracelet—whether for wealth enhancement, protection, harmony, confidence, career growth, or spiritual support—we recommend designating each bracelet to a single wearer whenever possible. This allows the crystal to maintain a more focused energetic relationship with its owner. If a bracelet has been worn by someone else, we recommend performing a thorough cleansing and charging routine before wearing it again. This may be done using your preferred crystal care methods, such as cleansing with positivity incense, white sage, natural cleansing leaves, selenite tools, or other approved energy-clearing practices. From a Feng Shui perspective, consistency is often an important factor in cultivating and maintaining positive energy. By allowing a crystal bracelet to remain dedicated to one individual, many practitioners believe it can better support the wearer's intentions and energetic journey over time.

All crystals sold are natural in composition; however, they may be earth-mined or lab-grown. Due to the nature of crystals, variations in color, pattern, and texture may occur. Lab-grown crystals share the same chemical composition and energetic properties as their earth-mined counterparts. Please note that no crystal is identical, and natural imperfections may be present. Additionally, as we churn out crystals for livestream sales at an extremely fast-paced momentum, there may be instances where information provided at the point of sale is not fully accurate. We strive to provide the best details possible, but we encourage customers to reach out if further clarification is needed. Regardless of whether a crystal is earth-mined or lab-grown, any energy empowerment or activation performed on it will not be affected. The energy work done enhances its intended properties and remains effective regardless of its origin.

Thank you once again for your support and purchase. As our crystals and lucky charms are personally energized and blessed by Master Vivi before dispatch, some individuals who are more energetically sensitive may occasionally experience temporary energetic adjustments during the first few days to about a week. For some sensitive individuals, this can even be felt immediately upon opening the sealed parcel, as the crystals are usually blessed, energized, and sealed shortly before shipment to preserve their energy for the receiver. Besides light giddiness, some people may also occasionally experience temporary sensations or signs such as goosebumps, sudden flashes or bright light visions, heightened sensitivity to the surrounding environment, or subtle energetic disturbances within the space. In certain cases, some individuals also report occurrences such as electronic disturbances (for example TVs switching on unexpectedly), airtight plastic packaging loosening over time, or slight shifts, tilts, or movement in crystal placements as the surrounding energy settles and recalibrates. In some customer sharings, certain individuals have also mentioned dreaming about specific crystals, seeing Master Vivi blessing a crystal in their dreams, or feeling a very strong and unexplainable calling toward a particular crystal seen during livestreams or on our website. Many believe this may happen when they feel energetically drawn or deeply connected to a crystal’s frequency and symbolism. These experiences are generally viewed by sensitive individuals as part of the energetic attunement and adjustment process as the crystal’s frequency gradually harmonises with both the environment and the user’s personal energy field. Most people find that the sensations settle naturally over time once the energy becomes more stable and aligned within the space. We usually recommend allowing yourself some gentle adjustment time while staying well-rested and hydrated during this period.